Frequently Asked Questions Everything you want to know about PostNotes — whether you're considering signing up, receiving a message from a loved one, or already using the platform.
All What is PostNotes Getting Started Pricing & Plans Trust, Privacy & Security Accessing a Disclosed Message Your Dashboard Writing & Managing Messages Encryption & Passwords Confirmation Agents & Settings The Confirmation Process Physical Cards Subscription & Billing After Disclosure Account & Privacy
Who is PostNotes designed for?
Do I need to be dying to use PostNotes?
Is PostNotes a morbid service?
How is PostNotes different from just leaving a document in my email drafts?
Can I trust PostNotes with something this personal?
Do I need to install anything?
Can I use PostNotes on mobile devices?
What languages is PostNotes available in?
What do I need to have ready before I start?
How much does PostNotes cost?
What's included in a subscription?
What happens to my subscription after my messages are disclosed?
Are physical cards included in the subscription?
What if I subscribe and then change my mind and cancel?
Can I upgrade or downgrade my plan?
Trust, Privacy & Security Can PostNotes read my messages?
What is zero-knowledge encryption?
Does PostNotes comply with GDPR?
Does PostNotes sell my data?
What happens to my messages if PostNotes shuts down?
Accessing a Disclosed Message I received a link to someone's message. How do I open it?
Do I need an account to read a message?
The message I'm trying to open asks for a password. Where do I get it?
Can I download a disclosed message?
A link I was given doesn't work. What should I do?
What does my dashboard show?
How do I know everything is set up correctly?
Can I send a test to verify my confirmation setup works?
Writing & Managing Messages What can I write in a message?
Can I address different messages to different people?
Can I include images in my messages?
One of my uploaded images was rejected. What do I do?
Can I attach files to a message?
Is there a storage limit?
Can I have multiple messages?
Can I preview how my message will look to the recipient?
Can I duplicate or copy a message?
How do I delete a single message?
Can I edit my messages after I've created them?
What happens to my messages if I don't log in for a long time?
Do I have to encrypt my messages?
Can I mix encrypted and unencrypted messages?
What is the difference between a per-message password and a master password?
What happens if I forget my encryption password?
How do I change my encryption password?
Are my messages scanned if I encrypt them?
How are my images scanned without breaking encryption?
Confirmation Agents & Settings What is a confirmation agent?
How do I add or change my confirmation agents?
How will my agents know what to do?
How do I know my agents have received their invitations?
What is the trigger threshold?
What is the cancellation window?
What is the re-privatization link?
Can I have different confirmation settings for different messages?
What if a confirmation agent passes away before me, or becomes unreachable?
Will my agents know the content of my messages?
What triggers the process?
What happens once the threshold is met?
What if I'm traveling and miss the cancellation window?
How do I cancel the process?
What if my cancellation notification ends up in my spam folder?
Can an agent un-confirm after submitting?
What information is printed on a card?
How do I know which card is linked to which message?
Can I link a card to a different message after ordering?
What if I lose a physical card?
Can a recipient use the card even if PostNotes no longer exists?
How do I view or change my current plan?
What happens if my payment fails?
How do I cancel my subscription?
Will my subscription auto-renew?
What happens to my messages after disclosure — do I still get charged?
What does a recipient see when they access my message?
Can I edit a message after it's been disclosed?
Can I re-hide a message after disclosure?
Can a disclosed message be deleted?
What if the recipient I intended has also passed away by the time the message is disclosed?
Can I change my email address or password?
What if I lose access to my account?
Can I add two-factor authentication?
Can I share my account with someone else?
What personal data does PostNotes store about me?